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Warranty policy

The company Donnerberg, Mr. Svetozar Grbic, Onyxplatz 5, 80995 Munich grants a manufacturer's warranty on certain products from the assortment. For details on the conditions and the use of the warranty, please refer to these warranty conditions.

We grant you a warranty on material and manufacturing defects of the product. The warranty does not cover defects caused by wear, normal consumption or improper handling. Also excluded are defects that were known to the customer upon purchase. Consumers are entitled to a statutory warranty (liability for defects). This is not limited by the warranty.

In case of warranty, we will repair or replace the customer's product at our discretion. Please contact our customer service, who will send you a return request form upon presentation of the proof of purchase. Sent devices without this form cannot be considered and you will pay for the return shipping costs in this case.

The warranty period is stated on the product or on its packaging and the product description. The warranty begins with the purchase of the product. It will not be extended by the provision of services under this warranty.

For any further questions, please contact us at: uk.info@donnerberg.net

Download form: RETURN REQUEST FORM FOR GOODS WITHIN WARRANTY