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Terms & Conditions

1. Area of applicability

These Terms and Conditions (GTC) apply to all deliveries from the online store Donnerberg Svetozar Grbic (hereinafter: Donnersberg Shop) to consumers (§ 13 BGB/article the German Civil Code).
A customer is any natural person who enters into a transaction for purposes which can be attributed mainly neither commercial nor its independent vocational activity.

2. Contracting Parties

The purchase contract is concluded by:
Donnerberg Shop Online
Owner Svetozar Grbić
Onyxplatz 5
80995 München
VAT number: DE 168134182
IBAN DE20700202700015137892
You can contact our customer service for questions and complaints Monday to Friday from 9:00 to 12:00 and from 13:00 to 16:00 at telephone number +498992289355 or e mail

3. Conclusion of the contract

3.1 The presentation of the products in our online shop is not a legally binding offer but an invitation to order. Furthermore, errors and omissions are excepted.
3.2 By ordering products (product selection, confirmation by clicking the "Order" button, check the details in the shopping cart by clicking the button "Checkout" sing in the online shop after the registration and filling registration information e-mail address and password, review or correction of the respective input data and binding confirmation of the order) you place a legally binding order for the products listed on the order page. By placing your order you are making a binding offer to conclude a purchase contract. We accept your order  with an order confirmation via automatically generated e-mail accept ("order confirmation") immediately after receiving your order.

4. Right of retention

4.1 In case of off-premises contracts and distance contracts Consumers have the right to cancel an order or contract within 14 days.
****************************************************************************************************Revocation rights
Right of withdrawal
The withdrawal period will expire within 14 days from the day the consumer or a third party other than the carrier and the final goods have taken possession of or has, if you have ordered more goods under a single order and these are supplied separately.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement.
The withdrawal must be sent to:
Donnerberg Shop Online
Owner Svetozar Grbić
Onyxplatz 5
80995 München
Phone number: +498992289355
However you may also use the attached withdrawal form available on the homepage, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
End of right of revocation details
4.2 The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or at fairs, exhibitions or which are not suitable for a return shipment due to their condition, or for the supply of audio or video recordings or software if the seal of the delivered data carriers has been broken by the consumer.
4.3 To ensure efficient processing, the Customer is asked to return the goods in their original packaging and with all packaging components. If you no longer have the original packaging, please provide a suitable package, provide sufficient protection against damage during transport due compensation claims and to avoid damage due to faulty packaging.
4.4 Please send us the goods as a prepaid package and keep the mailing receipt.

4.5 Please call us before returning on telephone number +498992289355 to announce the return. In this way, you allow us the fastest possible assignment of the products.
4.6 Please note that the arrangements referred to in paragraphs 4.3 to 4.5 are not a prerequisite for effectively exercising of the right of withdrawal.
5. Price and shipping
The prices listed at the time of ordering on our website apply. They include the statutory value-added tax whereas and other price components. There are also possible shipping costs.
6. Delivery
6.1  Estimated delivery time within 2-10 days. We point to perhaps divergent delivery times on the respective product pages.
6.2 If the goods are not available in the indicated delivery time in Article 6.1, you will be notified as soon as possible.
7. Payment
7.1 Payment of the purchase price can be made by bank transfer, Bill Pay (available only in Germany) or Paypal.
7.2 If you opt to pay by bank transfer, we will provide you our bank details in the order confirmation. As soon as we receive the money order, we will process your order and ship it out as soon as possible.
8. Reservation of proprietary rights
The goods supplied remain our property until the complete payment has been effected.

Information about the order process

(Select the product, confirm by clicking the "Order" button, check the details in the shopping cart, click the button "Checkout" enter in the online store after registration fill your information email address, and password, verify and correct  your data and once you confirm your order, you agree to be bound by a contract of sale).
If you have found the desired product, you can put this obligation by clicking the button "Order" in the shopping cart. The contents of the basket can be visible at any time by clicking the button "View Cart now". You can always remove products from the shopping cart by clicking the trash button "Delete". If you want to buy the products in your cart, click the button "Checkout". Please fill your data. Required fields are marked with an asterisk *. Your data is encrypted. After entering your data and select the payment method you go via the button to the order page where you can check your entries again. By clicking the "Submit Order" button you complete the ordering process. The process can be interrupted at any time by closing the browser window. On the individual pages for more information, for example, the correction options.

The contract and the General Conditions of Sale

The contract text is stored on our internal systems. You can view the General terms and conditions on this page at any time. The order data and GTC will be sent you by email. The terms and conditions are available at any time on On completion of the order, the contract text is no longer accessible over the internet for security reasons.