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FAQ

  

  • Click on the product you are interested in purchasing.
  • If you would like to buy the item, click ADD TO CART.
  • This action will open small pop up window, which gives you the possibility to confirm your order by clicking on the button in lower right corner
  • A new page will open that displays a summary of your order, please complete it with billing and delivery details.
  • Finally, add any other information required.
  • Click

You can choose: PayPal, Visa, Master Card, Bill Pay, Bank Wire

Once you have finish your online purchase and our site accepted your order, we will send you the confirmation email with ID number.
If you are not completely satisfied with the product you have purchased, for any reason, we will offer you a full refund within 14 days of purchase (start from arrival day).
*You may return your new and unused product in original non damaged box.

If your product is under warranty and does not function properly you need to contact us using the following email address uk.info@donnerberg.net , explain your problem and attach a copy of the proof of payment

- Download the reclamation form from the following link: Return form
- Send the reclamation form, the product and all additional parts within the original box.
If you have finished your purchase but you have changed your mind please contact us using the following email address uk.info@donnerberg.net